Frequently Asked Questions

Can I personalize my order?

Yes! Most of our products can be customized with names, photos, dates, or special messages.

How long does production take?

Most personalized orders are produced within 2–5 business days before shipping.

How long does shipping take?

Shipping usually takes 6–9 business days within the United States after production is complete.

When will I receive my order?

Most orders are delivered within 8–14 business days from the date of purchase.

Can I change my personalization after placing an order?

If your order has not entered production, we'll do our best to help. Please contact us as soon as possible.

Can I cancel my order?

Orders can only be canceled before production begins. Once production has started, cancellation is no longer possible because every item is made to order.

What if my order arrives damaged or incorrect?

Please contact us within 30 days of delivery with photos of the item and packaging. We'll work with you to find the best solution.

How can I contact customer support?

Email us anytime at support@thedearwillow.com. We typically respond within 24 hours, 7 days a week.