Shipping policy

Shipping Policy

Thank you for shopping with The Dear Willow.

Order Processing Time

All of our products are made to order and personalized specifically for each customer.

Orders are typically processed within 2–5 business days before shipment.

Shipping Time

After production is completed, orders are shipped and typically arrive within 6–10 business days.

Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other unforeseen circumstances.

Shipping Cost

We currently offer FREE SHIPPING on all orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support@thedearwillow.com and we will assist you in working with the shipping carrier.

Questions

If you have any questions regarding shipping, please contact us at:

support@thedearwillow.com